ADTS / ENGINEERING IN EVERY PIXEL
Deployment and maintenance
Installation, commissioning and maintenance of ADTS equipment.
Deployment
Installation and startup of the agreed configuration.
Maintenance
Diagnostics, recovery and replacement under project terms.
Technical support
Requests with model, revision and response history.
Response time and service terms
Target initial response: 4 working hours on working days. The calendar, starting point, scope and replacement terms are agreed per project. Request registration is not a specialist response or a resolution.
A service you can verify
- Record the site, model, revision and access conditions.
- Agree the SLA calendar, response and recovery times, spare stock and responsible contacts.
- Confirm installation with photos of mounting points, checks of both screen sides and cable fixing.
- Accept work against agreed criteria; close the request after verifying the result.